AWARDS
Future Enterprise Awards 2024 Future Enterprise Awards 2024
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CELEBRATING OUR WINNERS, DISRUPTORS AND INNOVATORS IN 2024
Given Singapore's position as a leading digital hub in 2025 will significantly influence digital transformation across the Asia/Pacific region, making it the ideal location to celebrate trailblazers around the region who have been taking strides to be the next Future Enterprise.
Singapore will proudly host the regional-level Future Enterprise Awards, with the inclusion of winners from all across the Asia/Pacific region including Thailand, Indonesia, Malaysia, Philippines, Australia & New Zealand, Taiwan, Hong Kong, India, South Korea and China.
Award winners will be unveiled at the Future Enterprise Awards held in person on Thursday, 14 November 2024 in Singapore.
(Nominations have ended. We look forward to seeing you at the Future Enterprise Summit & Awards 2024!)
This award recognizes the organization that has transformed and digitalized processes to ensure employees (people), things (systems, devices), applications, and processes connect to enable the seamless flow of data and drive business outcomes. This transformation should highlight performance and efficiency improvements from seamless human-machine interactions, collaborative work environments, and experiences, and demonstrate an intelligent and dynamic environment unbounded by time or physical space.
This award recognizes the organization that is able to rethink and effectively transform the way customer-related initiatives are done in the organization (e.g., customer engagement, customer experience, customer service). The Future of Customer Experience (FoCX) is characterized by the changing and shifting nature of the relationship between customers and brands through a lens or prism of technology. IDC has defined the FoCX as an empathetic relationship between customers and brands built on what the customer wants and how they want to be treated through the technology lens of awareness, engaging, learning, and, measuring.
This award recognizes that digital infrastructure provides the platform for agile business using dedicated and public cloud compute, storage, network, edge, management, automation, and lifecycle services to help the business scale, adapt, and compete in a software and data intensive world. This award recognizes the organization that is leading the use of digital infrastructure to transform their business, engage customers and employees, and accelerate business innovation.
This award recognizes the organization that has made impactful positive changes to their enterprise intelligence by innovating around how they synthesize information, how they learn from these insights and share those learnings across the organization, how they deliver insights at scale, and how they develop and promote a data culture.
The future of industry ecosystems is open, dynamic, and shared, evolving like a biological ecosystem that changes in response to pressure, competition, or disruption. Businesses that consider their ecosystem an expansive set of building blocks and are driven by the opportunity to better deliver values, outcomes, and experiences to individuals and industry ecosystem participants will be able to adjust to meet market change or opportunity as required, much in the same way nature finds a way to adapt. For instance, to mitigate market disruptions, Company X starts to rely on its ecosystem players and partners, while leveraging technologies that allow it to understand the horizon and flex its offerings to stay relevant to the changing consumer needs and requirements.
This award recognizes the organization’s ability to generate value by its participation in a new digital economy. New business models will emerge, maybe driven by new customer requirements and ways of operating, that will spur the creation of innovative, digital ecosystems that leverage software platforms to deliver scale and speed.
This award recognizes the future enterprise that is able to rethink the way operations is managed. It is a fundamental shift in the operations model to one that fosters data-driven resilient decision making in the context of the enterprise, and supports operational strategies that are designed to support increased operational agility and resilience rather than centrally focused on delivering efficiency above all else. Operational transformation is critical for effectively scaling digital transformation initiatives.
This award recognizes the organization that can maintain the trust amid the evolving needs of its customers. The role of IT in maintaining the trust of customers and other stakeholders in their enterprises has historically centered on preventing cyberattacks and data breaches while helping business leaders achieve regulatory compliance. As the digital transformation age unfolds, however, many are pursuing initiatives focused on customer experiences and empathy at scale, enterprise and ecosystem intelligence, smart and autonomous devices, and other efforts that introduce new trust threats, challenges, and opportunities.
This award recognizes the organization that rethinks the way works get done. The Future of Work is a fundamental shift in the work model to one that fosters human-machine collaboration, enables new skills and worker experiences, and supports a secure location- and device-agnostic virtual workspace and reimagined physical workplace. Work transformation is critical for effectively scaling digital transformation initiatives.
This award recognizes the organization which is working towards becoming a Future Enterprise to lead in the digital-first world. A Future Enterprise is a digitally determined organization where digital is achieved at a scale across its operations; innovating at a pace that is an order of magnitude greater than traditional businesses. It is driven by a customer-centric and empowered workforce that embraces experimentation and risk-taking as it seeks to continuously improve its products, services, and experiences. Technology and data are its lifeblood, fueling more efficient operations, new revenue streams, and heightened customer loyalty. To put simply, the Future Enterprise is the gold standard of how organizations must organize and invest to participate in digital-first markets.
This award recognizes that the modern enterprise must transform itself from a software consumer into a large-scale software innovator. A winning organization shows that a project or initiative can source, augment, develop and/or distribute software IP (intellectual property) that delivers differentiation, disrupts the market through external products or services, or has significant positive impact on internal operations.
This award recognizes Digital Native Business (DNB) organizations – start-ups, scale-ups, and Unicorns – that have made significant breakthroughs in the marketplace, disrupting and transforming markets and industries through the creation of highly innovative and competitive products, services, or business models to compete in the digital-first world. DNBs are characterized by having a digital-first approach and tech-driven operating models. They aggressively leverage new and emerging technologies, platform services, and marketplaces, and adopt an ecosystem-centric approach to drive higher levels of customer experiences (CX) and market differentiation. DNBs grow and scale fast, disrupting industries and creating new markets.
This award recognizes organizations which have demonstrated digital resiliency. IDC has defined Digital Resiliency as the ability of an organization to rapidly adapt to business disruptions by leveraging its digital capabilities to not only restore business operations, but also capitalize on the changed conditions to ensure future success in the next normal. This definition includes business resiliency but goes much further in its emphasis of the distinctive role of digital technology and also the need to go beyond mere survival and continuation of the status quo. The pandemic revealed that some digitally advanced companies were not only able to continue to operate effectively but were quickly able to pivot their business either to new customer segments, or delivery of new digital services to support growth
This award recognizes the organization that demonstrates the commitment to embed sustainability within the business. This organization aims to address sustainability in a holistic manner, where the goal is for sustainability to become an integral part of the overall business strategy as its underlying foundation. IDC believes that purpose-driven sustainability can deliver long-term impact to any organization and its strategy, operations, employees, customers, and ultimately, bring new innovations into the market it serves
This award recognizes the town/city/county/province/government entity that is able to rethink and effectively transform citizen wellbeing initiatives (e.g., citizen engagement, citizen experience, citizen service). Citizen wellbeing is characterized by the changing and shifting nature of the relationship between citizens and Government organizations through a lens or prism of technology.
Citizen wellbeing refers to enhanced citizen engagement in a smart city environment resulting in increased access to healthcare, availability of a seamless education system, and reduced digital divide enabling increased access to government services to citizens irrespective of their location.
This award recognizes the Government organization that has transformed and digitalized their states/cities/provinces to enhance the lives of citizens, ultimately resulting in progressive societal outcomes. Such smart city transformations highlight performance and efficiency improvements from seamless human-machine interactions, and experiences, and demonstrate an intelligent and dynamic environment unbounded by time or physical space.
Connected cities, as part of the Smart Cities initiative, aim to interconnect various citizen-services aspects, supported with related infrastructure, harnessing the power of technologies, to result in citizen experience enhancement.
This award recognizes the Government organization that has transformed and digitalized their states/cities/provinces to enhance the lives of citizens, ultimately resulting in societal outcomes. Such smart city transformations highlight performance and efficiency improvements from seamless human-machine interactions, and experiences, and demonstrate an intelligent and dynamic environment unbounded by time or physical space.
Digital policies in a smart city environment refer to the regulatory aspects that shape and control the administrative functions enabling the deployment of various services, through digital platforms. Such system of approach, with strict adherence to compliance, brings better administrative control for efficient civic engagements that in turn lead to more inclusive societal and economic development.
This award recognizes the CEO who has developed a strategy to create a future enterprise. This CEO’s vision follows an agenda for the digital-first world, responding to new customer requirements, capabilities, critical infrastructure, and industry ecosystems. This CEO is an excellent storyteller and is successful in delivering this message to the rest of the organization. They continuously stress the need for a digital enterprise as part of overall brand and strategy in response to the needs of a digital-first world. Their vision includes working with partners within the ecosystem to develop new products, services, and experiences, built by a digitally capable and empowered workforce in a data-driven organization. The CEO also ensures that organization is equipped to take on the challenges of the digital-first world: striking a balance between business agility and innovation, managing risk and security, and cultivating sustainability within the business.
The winner of this category must be the CEO of the entire business/group, and not just a division or department. They may also hold a Managing Director position for the region.
This award recognizes the CIO/CDO who has played a determining role in setting the vision and responsible for the execution of digital transformation (DX) within an organization. Traditionally, the CIO/CDO would have the authority in making key decisions such as project focus, vendor selection, budget approvals, the KPIs at which the project is measured against, etc. The CIO/CDO of the Year would be the role model within their organization on how they manage the continuous transition from old to new tech and experimental to operational in the context of DX, empower their employees, and enable and integrate innovations.
In the digital-first world, many applications of technology will not go back to the way they were. In addition to growing attention on diversity, equity, and inclusion (DEI) and environmental, social, and corporate governance (ESG) issues, aspects of digital risk and impact on competitive differentiators are growing conversations in nearly every boardroom. As a result, these leaders are in the unique position to influence the business direction of their enterprise. In this regard, IDC is recognizing today’s fast-tracked CIOs/CDOs who are boldly leading their organization’s DX by responding to the needs of a digital-first world.
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CELEBRATING OUR WINNERS, DISRUPTORS AND INNOVATORS IN 2024
From increased e-commerce, digital banking and the digitization of SMEs, Thailand, together with the other countries in the ASEAN region is set to experience greater innovation and growth, making it the ideal location to celebrate trailblazers taking strides to be the next Future Enterprise.
Thailand will proudly host the country-level Future Enterprise Awards, with the inclusion of winners from all across the ASEAN region including Thailand, Indonesia, Malaysia, Philippines, Australia & New Zealand, Taiwan and Hong Kong.
Award winners will be unveiled at the Future Enterprise Awards held in person on Thursday, 10 October 2024 in Thailand.
This award recognizes the organization that has transformed and digitalized processes to ensure employees (people), things (systems, devices), applications, and processes connect to enable the seamless flow of data and drive business outcomes. This transformation should highlight performance and efficiency improvements from seamless human-machine interactions, collaborative work environments, and experiences, and demonstrate an intelligent and dynamic environment unbounded by time or physical space.
This award recognizes the organization that is able to rethink and effectively transform the way customer-related initiatives are done in the organization (e.g., customer engagement, customer experience, customer service). The Future of Customer Experience (FoCX) is characterized by the changing and shifting nature of the relationship between customers and brands through a lens or prism of technology. IDC has defined the FoCX as an empathetic relationship between customers and brands built on what the customer wants and how they want to be treated through the technology lens of awareness, engaging, learning, and, measuring.
This award recognizes that digital infrastructure provides the platform for agile business using dedicated and public cloud compute, storage, network, edge, management, automation, and lifecycle services to help the business scale, adapt, and compete in a software and data intensive world. This award recognizes the organization that is leading the use of digital infrastructure to transform their business, engage customers and employees, and accelerate business innovation.
This award recognizes the organization that has made impactful positive changes to their enterprise intelligence by innovating around how they synthesize information, how they learn from these insights and share those learnings across the organization, how they deliver insights at scale, and how they develop and promote a data culture.
The future of industry ecosystems is open, dynamic, and shared, evolving like a biological ecosystem that changes in response to pressure, competition, or disruption. Businesses that consider their ecosystem an expansive set of building blocks and are driven by the opportunity to better deliver values, outcomes, and experiences to individuals and industry ecosystem participants will be able to adjust to meet market change or opportunity as required, much in the same way nature finds a way to adapt. For instance, to mitigate market disruptions, Company X starts to rely on its ecosystem players and partners, while leveraging technologies that allow it to understand the horizon and flex its offerings to stay relevant to the changing consumer needs and requirements.
This award recognizes the organization’s ability to generate value by its participation in a new digital economy. New business models will emerge, maybe driven by new customer requirements and ways of operating, that will spur the creation of innovative, digital ecosystems that leverage software platforms to deliver scale and speed.
This award recognizes the future enterprise that is able to rethink the way operations is managed. It is a fundamental shift in the operations model to one that fosters data-driven resilient decision making in the context of the enterprise, and supports operational strategies that are designed to support increased operational agility and resilience rather than centrally focused on delivering efficiency above all else. Operational transformation is critical for effectively scaling digital transformation initiatives.
This award recognizes the organization that can maintain the trust amid the evolving needs of its customers. The role of IT in maintaining the trust of customers and other stakeholders in their enterprises has historically centered on preventing cyberattacks and data breaches while helping business leaders achieve regulatory compliance. As the digital transformation age unfolds, however, many are pursuing initiatives focused on customer experiences and empathy at scale, enterprise and ecosystem intelligence, smart and autonomous devices, and other efforts that introduce new trust threats, challenges, and opportunities.
This award recognizes the organization that rethinks the way works get done. The Future of Work is a fundamental shift in the work model to one that fosters human-machine collaboration, enables new skills and worker experiences, and supports a secure location- and device-agnostic virtual workspace and reimagined physical workplace. Work transformation is critical for effectively scaling digital transformation initiatives.
This award recognizes the organization which is working towards becoming a Future Enterprise to lead in the digital-first world. A Future Enterprise is a digitally determined organization where digital is achieved at a scale across its operations; innovating at a pace that is an order of magnitude greater than traditional businesses. It is driven by a customer-centric and empowered workforce that embraces experimentation and risk-taking as it seeks to continuously improve its products, services, and experiences. Technology and data are its lifeblood, fueling more efficient operations, new revenue streams, and heightened customer loyalty. To put simply, the Future Enterprise is the gold standard of how organizations must organize and invest to participate in digital-first markets.
This award recognizes that the modern enterprise must transform itself from a software consumer into a large-scale software innovator. A winning organization shows that a project or initiative can source, augment, develop and/or distribute software IP (intellectual property) that delivers differentiation, disrupts the market through external products or services, or has significant positive impact on internal operations.
This award recognizes Digital Native Business (DNB) organizations – start-ups, scale-ups, and Unicorns – that have made significant breakthroughs in the marketplace, disrupting and transforming markets and industries through the creation of highly innovative and competitive products, services, or business models to compete in the digital-first world. DNBs are characterized by having a digital-first approach and tech-driven operating models. They aggressively leverage new and emerging technologies, platform services, and marketplaces, and adopt an ecosystem-centric approach to drive higher levels of customer experiences (CX) and market differentiation. DNBs grow and scale fast, disrupting industries and creating new markets.
This award recognizes organizations which have demonstrated digital resiliency. IDC has defined Digital Resiliency as the ability of an organization to rapidly adapt to business disruptions by leveraging its digital capabilities to not only restore business operations, but also capitalize on the changed conditions to ensure future success in the next normal. This definition includes business resiliency but goes much further in its emphasis of the distinctive role of digital technology and also the need to go beyond mere survival and continuation of the status quo. The pandemic revealed that some digitally advanced companies were not only able to continue to operate effectively but were quickly able to pivot their business either to new customer segments, or delivery of new digital services to support growth
This award recognizes the organization that demonstrates the commitment to embed sustainability within the business. This organization aims to address sustainability in a holistic manner, where the goal is for sustainability to become an integral part of the overall business strategy as its underlying foundation. IDC believes that purpose-driven sustainability can deliver long-term impact to any organization and its strategy, operations, employees, customers, and ultimately, bring new innovations into the market it serves
This award recognizes the town/city/county/province/government entity that is able to rethink and effectively transform citizen wellbeing initiatives (e.g., citizen engagement, citizen experience, citizen service). Citizen wellbeing is characterized by the changing and shifting nature of the relationship between citizens and Government organizations through a lens or prism of technology.
Citizen wellbeing refers to enhanced citizen engagement in a smart city environment resulting in increased access to healthcare, availability of a seamless education system, and reduced digital divide enabling increased access to government services to citizens irrespective of their location.
This award recognizes the Government organization that has transformed and digitalized their states/cities/provinces to enhance the lives of citizens, ultimately resulting in progressive societal outcomes. Such smart city transformations highlight performance and efficiency improvements from seamless human-machine interactions, and experiences, and demonstrate an intelligent and dynamic environment unbounded by time or physical space.
Connected cities, as part of the Smart Cities initiative, aim to interconnect various citizen-services aspects, supported with related infrastructure, harnessing the power of technologies, to result in citizen experience enhancement.
This award recognizes the Government organization that has transformed and digitalized their states/cities/provinces to enhance the lives of citizens, ultimately resulting in societal outcomes. Such smart city transformations highlight performance and efficiency improvements from seamless human-machine interactions, and experiences, and demonstrate an intelligent and dynamic environment unbounded by time or physical space.
Digital policies in a smart city environment refer to the regulatory aspects that shape and control the administrative functions enabling the deployment of various services, through digital platforms. Such system of approach, with strict adherence to compliance, brings better administrative control for efficient civic engagements that in turn lead to more inclusive societal and economic development.
This award recognizes the CEO who has developed a strategy to create a future enterprise. This CEO’s vision follows an agenda for the digital-first world, responding to new customer requirements, capabilities, critical infrastructure, and industry ecosystems. This CEO is an excellent storyteller and is successful in delivering this message to the rest of the organization. They continuously stress the need for a digital enterprise as part of overall brand and strategy in response to the needs of a digital-first world. Their vision includes working with partners within the ecosystem to develop new products, services, and experiences, built by a digitally capable and empowered workforce in a data-driven organization. The CEO also ensures that organization is equipped to take on the challenges of the digital-first world: striking a balance between business agility and innovation, managing risk and security, and cultivating sustainability within the business.
The winner of this category must be the CEO of the entire business/group, and not just a division or department. They may also hold a Managing Director position for the region.
This award recognizes the CIO/CDO who has played a determining role in setting the vision and responsible for the execution of digital transformation (DX) within an organization. Traditionally, the CIO/CDO would have the authority in making key decisions such as project focus, vendor selection, budget approvals, the KPIs at which the project is measured against, etc. The CIO/CDO of the Year would be the role model within their organization on how they manage the continuous transition from old to new tech and experimental to operational in the context of DX, empower their employees, and enable and integrate innovations.
In the digital-first world, many applications of technology will not go back to the way they were. In addition to growing attention on diversity, equity, and inclusion (DEI) and environmental, social, and corporate governance (ESG) issues, aspects of digital risk and impact on competitive differentiators are growing conversations in nearly every boardroom. As a result, these leaders are in the unique position to influence the business direction of their enterprise. In this regard, IDC is recognizing today’s fast-tracked CIOs/CDOs who are boldly leading their organization’s DX by responding to the needs of a digital-first world.
Nominations close on 28 June 2024.
퓨처 엔터프라이즈 어워드 2024
CELEBRATING OUR WINNERS, DISRUPTORS AND INNOVATORS IN 2024
2024년도 11월, IDC 퓨처 엔터프라이즈 어워드에서는 조직의 디지털 비즈니스 여정에서 운영 혁신을 이루고, 직원 역량을 강화하며 고객과의 상호 작용을 극대화할 수 있는 기업에 대한 청사진을 가지고 2024년 11월 퓨처 엔터프라이즈 어워드(Future Enterprise Awards)를 개최합니다.
본 어워드를 통해 비즈니스의 미래를 만들어가는 선두 기업을 인정하고 축하하는 자리가 마련됩니다. 퓨처 엔터프라이즈 어워드에서 귀사의 혁신 프로젝트를 소개하고, 업계의 리더들과 나란히 경쟁해보세요!
직원(사람), 사물(시스템 및 디바이스), 애플리케이션 및 프로세스가 원활하게 연결되도록 프로세스를 혁신하고 디지털화한 조직에게 수여하는 상입니다. 이러한 트랜스포메이션은 원활한 인간-기계 상호 작용, 협업 가능한 작업 환경, 나아가 시공간의 제약으로부터 자유로운 지능적이고 역동적인 업무 환경을 지원하여 퍼포먼스 및 효율성이 얼마나 개선되었는지에 초점을 맞추어 평가됩니다.
조직에서 고객 관련 이니셔티브가 수행되는 방식 (예: 고객 참여, 고객 경험, 고객 서비스) 을 재고하고 효과적으로 혁신한 조직에게 수여하는 상입니다. 미래의 고객 경험(FoCX: Future of Customer Experience)은 기술 프리즘을 통해 고객과 브랜드 간의 관계에 변화를 주는 것으로 정의합니다. IDC는 기업이 인지, 참여, 학습, 측정 등 다양한 기술을 활용하여 고객의 수요와 의도를 파악 및 인지하고 이를 기반으로 고객과 기업 간에 맺어진 공감 관계를 미래의 고객 경험이라고 정의합니다.
디지털 인프라스트럭쳐가 프라이빗 및 퍼블릭 클라우드 컴퓨팅, 스토리지, 네트워크, 에지, 관리, 자동화 및 라이프사이클 서비스를 사용하여 소프트웨어 및 데이터 집약적인 환경에서 비즈니스를 확장, 적응 및 경쟁할 수 있도록 지원하는 신속한 변화를 위한 플랫폼을 제공한 조직에게 수여하는 상입니다. 또한, 디지털 인프라를 사용하여 비즈니스 트랜스포메이션을 이루고, 고객과 직원의 참여를 증대시키며, 비즈니스 혁신을 가속화하는 데 있어 선도적인 기업에게 수여되는 어워드 입니다.
정보를 통합하는 방법, 인사이트로 배운 지식을 전사적으로 공유하는 방법, 규모에 맞는 인사이트를 제공하는 방법, 데이터 문화를 개발하고 홍보하는 방법을 혁신함으로써 엔터프라이즈 인텔리전스에 긍정적인 변화를 준 조직에게 수여하는 상입니다.
새롭게 떠오르는 디지털 경제에 동참하고 새로운 가치를 만들어내는 조직에게 수여하는 상입니다. 새로운 고객 요구사항과 운영 방식의 변화는 새로운 비즈니스 모델이 등장하는 계기가 되었습니다. 이는 소프트웨어 플랫폼을 활용하여 변화하는 비즈니스 환경에서 규모와 속도를 모두 확보할 수 있는 혁신적인 디지털 생태계의 조성을 촉진할 것으로 예상됩니다.
조직의 운영 관리 모델을 획기적으로 개선한 미래의 엔터프라이즈에게 수여하는 상입니다. 엔터프라이즈 맥락에서 탄력적인 의사 결정을 가능하게 하는 운영 모델로 전환하여, 효율성을 위한 중앙집권형 모델이 아닌 개인화 및 고객 경험 향상을 위해 새로운 운영 전략을 구축한 조직이 이에 해당합니다. 이러한 운영 혁신은 조직의 디지털 트랜스포메이션 이니셔티브를 확장하는데 있어 매우 중요한 역할을 수행합니다.
고객 요구사항이 진화를 거듭하는 가운데서도 신뢰를 유지할 수 있는 역량을 갖춘 조직에게 수여하는 상입니다. IT 부서는 조직의 고객 및 이해 관계자와 신뢰를 구축하기 위해, 비즈니스 리더가 규정을 준수할 수 있도록 돕고 외부로부터의 사이버 공격과 데이터 유출을 방지 및 관리하는 역할을 수행해 왔습니다. 그러나 디지털 트랜스포메이션이 조직의 새로 운 과제로 떠오르며, IT의 역할은 디지털을 통한 대규모의 고객 경험과 공감, 조직과 관련 업계에 대한 인텔리전스, 스마트화 되고 자동화 된 디바이스와 새로운 위기 관리 모델 도입을 위한 이니셔티브를 추진하는데 중점을 두고 있습니다
조직의 업무 수행 방식을 혁신할 수 있는 역량을 갖춘 조직에게 수여하는 상입니다. 즉, 인간-머신 협업 방식을 육성하고 새로운 기술과 직원 경험을 지원하며 시공간의 제약이 없는 동적인 지능형 환경을 조성하여 업무 모델에 있어 근본적인 변화가 나타난 경우입니다. 디지털 트랜스포메이션 이니셔티브의 효과적인 확장을 위해서는 업무방식의 트랜스포메이션이 반드시 필요합니다.
디지털 경제를 주도하는 미래의 엔터프라이즈로 도약하기 위해 노력하는 조직에게 수여 하는 상입니다. IDC가 제시하는 미래의 엔터프라이즈는 디지털 환경을 통해 구성된 조직으로, 조직의 운영 전반에 기존의 비즈니스 환경에서 디지털 환경으로 혁신이 이루어지고 있는 조직을 의미합니다. 이러한 디지털 환경으로의 전환은 조직의 제품과 서비스 및 고객경험을 지속적으로 개선하기 위해 여러 리스크를 감수하는 고객 중심의 전략을 갖춘 인력에 의해 주도됩니다. 미래의 엔터프라이즈에서 기술과 데이터는 조직의 핵심 자원으로써 효율적인 운영과 새로운 수익 창출의 기회 및 고객의 충성도 향상에 기여하고 있습니다. 결국 조직이 디지털 퍼스트 시장을 주도하는 미래 기업으로 발돋움하기 위해선 이러한 요소들에 반드시 투자해야 합니다.
조직이 미래 기업으로 발돋움하기 위한 새로운 전략을 수립한 CEO에게 수여하는 상입니다. 새로운 고객 요구사항과 기술, 핵심 인프라 및 산업 생태계가 조직의 새로운 화두로 떠오르며, 조직의 CEO는 새로운 디지털 퍼스트 세계에 부응하는 어젠다를 제시할 수 있어야합니다. IDC가 제시하는 올해의 CEO는 새로운 디지털 퍼스트 세계의 흐름을 조직에게 적극적으로 전달하고 조직이 그러한 흐름에 동참하도록 이끄는 리더입니다. 또한 디지털 퍼스트 세계의 성장이 가속화되고 있는 지역에서, 조직의 디지털 기업으로 전환을 통한 브랜드 및 전략 구축을 지속적으로 강조합니다. 이러한 CEO의 비전에는 생태계 파트 너와적극적으로 협력하여 데이터 기반 조직을 구축하고, 디지털 역량을 갖춘 인력을 통해 새로운 제품, 서비스 및 고객 경험을 개발하는 것이 포함됩니다.
조직의 디지털 트랜스포메이션(DX)을 주도하고 전개하는데 중추적인 역할을 한 CIO/CDO에게 수여하는 상입니다. 기존 CIO/CDO의 역할은 프로젝트 목표 수립, 공급 업체 선발, 예산 승인, 프로젝트 평가에 활용되는 KPI 마련 등에 그쳤습니다. 그러나 IDC가 제시하는 올해 CIO/CDO는 조직 운영에 사용됐던 기존 기술들을 디지털 트랜스포메이션(DX) 맥락에서 신기술로 전환하고 이러한 기술들을 실무에 도입함으로써 직원에게 자율적인 권한을 부여하고, 조직의 통합과 혁신을 주도하는 새로운 롤모델입니다.
단순한 소프트웨어 소비 기업에서 전면적인 규모의 소프트웨어 혁신 기업으로 변모한 조직에게 수여하는 상입니다. 어워드를 수여 받은 조직은 프로젝트 및 이니셔티브의 차별성 을 제공하고, 외부 제품 및 서비스를 통해 시장에 영향력을 행사하며, 내부 운영에 긍정적인 영향을 미치는 소프트웨어 IP(지적 재산)를 소싱, 증강, 개발 및 배포할 수 있음을 보여 줄 수 있습니다.
높은 디지털 회복탄력성 역량을 보여준 조직에게 수여하는 상입니다. IDC는 디지털 회복탄력성을 조직이 디지털화를 통해 급변하는 환경에서 비즈니스의 연속성을 확보하고 나아가 디지털 퍼스트 세계에서 조직의 성공을 보장할 수 있는 역량으로 정의하였습니다. 이러한 역량에는 비즈니스 상의 회복탄력성이 포함될 뿐만 아니라 조직의 생존과 현상 유지 이상의 독자적인 디지털 기술 영역을 구축해야만 합니다. 팬데믹은 일부 선도적인 디지털 기업들이 이러한 위기 상황에서 효과적으로 비즈니스 연속성과 새로운 고객층을 확보하고 새로운 디지털 서비스를 제공할 수 있는 역량을 가지고 있다는 사실을 일깨워주는 계기가 되었습니다.
혁신적이고 경쟁력 있는 제품/서비스 또는 비즈니스 모델을 만들어 시장과 산업을 변화시켜 시장에서 유의미한 혁신을 이룬 디지털 네이티브 비즈니스 조직(스타트업, 스케일업, 유니콘 기업)에게 수여하는 상입니다. 디지털 네이티브 비즈니스 조직은 디지털 퍼스트 접근 방식과 기술 기반 운영 모델을 구축하고 있습니다. 새로운 기술, 플랫폼 서비스 및 시장을 적극적으로 활용하고 에코시스템 중심의 접근 방식을 채택하여 더 높은 수준의 고객 경험(CX)과 시장 차별화를 추진합니다. 또한 디지털 네이티브 비즈니스 조직은 빠르게 성장하고 확장되어 시장에 긍정적인 영향을 주고, 새로운 시장을 창출합니다.
지속가능성의 가치를 비즈니스에 내재화하기 위한 노력을 보여준 조직에게 수여하는 상입니다. 수상 조직은 지속가능성을 조직의 근간으로 삼고 전체 비즈니스 전략의 핵심 영역이 되는 것을 목표로 합니다. IDC는 목표 지향적인 지속 가능성이 모든 조직에게 장기적인 영향을 미칠 수 있으며, 조직의 전략, 운영, 직원, 고객, 그리고 궁극적으로 조직이 서비스하는 시장에 새로운 혁신을 가져올 수 있다고 믿습니다.
시민 참여, 시민 경험, 시민 서비스와 같은 시민 복지 이니셔티브를 촉진시키고 효과적으로 변화시킨 시 / 도 / 정부 기관에게 수여되는 상입니다. 시민 웰빙은 기술 렌즈나 프리즘을 활용하여 시민 및 정부 조직 사이의 관계를 긍정적으로 변화시킵니다. 스마트 시티 환경에서 언제 어디서나 시민들에게 의료, 원활한 교육 시스템 및 정부 서비스에 대한 접근성을 향상시킨 조직을 인정합니다.
스마트 시티 환경에서 다양한 시민 서비스를 연계하고, 관련 인프라를 지원하며, 기술을 활용하여 시민 경험을 향상시키는 데 최고의 역량을 보여준 조직에게 수여되는 상입니다. 스마트 시티 트랜스포메이션은 원활한 인간과 기계의 상호 작용 및 경험에서 성능 및 효율성을 향상시키고, 시공간적 제한이 없는 지능적이고 동적인 환경을 선사합니다. 스마트시티 이니셔티브의 일환인 커넥티드 시티는 관련 인프라 구축 및 기술을 기반으로 다양한 시민 관련 서비스를 상호 연결하여 시민 경험을 향상시키는 것을 목표로 합니다.
시민의 삶을 향상시키기 위해 시 / 도를 변화시키고 디지털화하여 사회/경제적으로 유의미한 발전을 이뤄낸 정부 조직에게 수여되는 상입니다. 스마트 시티 트랜스포메이션은 원활한 인간과 기계의 상호 작용 및 경험에서 성능 및 효율성 향상시키고, 시공간적 제한이 없는 지능적이고 동적인 환경을 선사합니다. 본 수상 부문은 디지털 정책이 스마트 시티 환경속에서 디지털 플랫폼을 통해 얼마나 다양하게 행정 기능을 형성하고 규제 측면에서 제어할 수 있는지를 측정합니다. 특히, 접근 방식의 우수성과 규정을 엄격히 준수하는지의 여부, 시민 참여 효율성에 대한 행정적 통제를 강화하여 사회/경제적으로 유의미한 발전을 이뤄낸 조직을 수상합니다.